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3
May -
Email Marketing: The Hook
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I was a fashion victim as a teenager but found it difficult to know whether the vision of cool that I believed I displayed was actually hitting the mark. On my way to the station one Saturday evening for a night in London an old boy, took one look at me and allowed disgust to register on his face. As I passed him he voiced his opinion that I was ‘pathetic’. I knew then I had just the look I was after.
Herein lies the secret of an effective hook, something to make the recipient of your direct email marketing campaign want to click on through.
It must be targeted precisely.
The hook is an offer, a prize, a bonus, something which is not available to just anyone, but is wrapped up for that specific person. So if you sell items for rugby training, such as weights and tackle suits, prize draw for tickets to an Elton John concert might well convince your customers that you don’t really know them.
So what bit of ‘haute couture’ might make your customers react just the way you want them to?
Information such as email newsletters is not necessarily the cheap option as it must have some intrinsic value to make it engage the recipient. For successful B2B email marketing your company could conduct some research that would be useful to your customers: Government incentives, tax breaks, trends in marketing, that sort of thing. The options are limited only by the knowledge of your customers’ needs. You don’t, of course, have to give everything away at once. Perhaps a link to the booking form for the seminar you are about to run or allow them to opt in to the email newsletter which, over the next few weeks and months, will go into more detail.
This can be further refined by allowing your customers special facilities. On-line magazines might have special ‘behind the scenes’ footage of, say, the pits at an F1 Grand Prix or an interview with the scorer of the goal which saved your team from relegation. And all this at no cost to them, apart from their email address of course. For those who sell furniture for doll houses, a series of designs for typical middle-class Victorian homes, if that is the era they are interested in, might well be just what they want, especially if these are not easily or conveniently available elsewhere.
You could offer facilities for free, but only to those who buy something from you or perhaps opt in to direct email marketing. Perhaps a free safety check with every oil change or signal tester when you buy a satellite dish. Viral emails can be classed as a service, if a light hearted one.
Financial incentives need careful consideration in order not end up on the wrong side of the accounts. The classic ‘buy one, get one free’ is difficult to make a mess of, as is the first order discount but their familiarity might make them less attractive. But air miles might well be a step too far. Loyalty programmes can be very useful in keeping that most valuable asset, the regular customer and can be a target for the newcomer.
Prize draws are everyone’s cup of tea. The betting, gaming and lotteries legislation requires some degree of skill if legal problems are to be avoided. Have your customers in mind when considering the questions. The home ground of which football team includes the Kop: a/ Liverpool, b/ Simon Cowell, or c/ Thursday, might be seen as a comment on how you view your customers. Further, give some thought to the prize. Something of considerable value might well need to stretch over a number of months to regain its cost and your customers might be all Readers Digested out. Conversely, a free pen might not grab the imagination.
In order to gain the attention of a customer and that all important email address, offer them something they really want but which costs you little.
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